Terms and Conditions — Pellenc South Africa

Welcome to PELLENC SOUTH AFRICA (PTY) LTD. By accessing or using this website (https://pellencsouthafrica.co.za), you agree to comply with and be bound by these Terms and Conditions.

1. General

• These Terms and Conditions govern your use of our website and the purchase of products from PELLENC SOUTH AFRICA (PTY) LTD.
• We may update these Terms at any time. The latest version is always available on this page.
• By using our website, you acknowledge and accept these Terms in full.

2. Company Information

PELLENC SOUTH AFRICA (PTY) LTD
Registration No: 2014/066529/07
Address: Klipvlei Farm, Paardeberg Road, Paarl, Western Cape, 7646, South Africa
Phone: +27 21 863 1378
Email: info@pellencsouthafrica.co.za
Business Hours: 08:00 – 17:00

3. Product Information & Pricing

• We strive to provide accurate product specifications and pricing. Product images are for illustrative purposes; actual products may vary slightly.
• We reserve the right to modify prices and availability without notice. However, the price applicable to your order will be the price displayed at the time your order was confirmed.

4. Ordering & Cancellations

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or suspected fraudulent activity.
• Refund Guarantee: If we cancel an order after payment has been processed, we will notify you immediately and issue a full refund to your original payment method.

5. Secure Payment

• We accept payments via the approved methods listed at checkout.
• Payment must be received in full before an order is dispatched.
• Security: All transactions are processed through secure, SSL-encrypted payment gateways. We do not store or have access to your private credit card or banking details.

6. Shipping & Delivery

• Shipping policies, handling times, and delivery estimates are detailed on our Shipping & Deliveries page.
• Delivery times are estimates. Risk of loss or damage passes to the customer upon physical delivery of the goods.

7. Returns and Refunds

• Returns, refunds, and exchanges are strictly governed by our Returns & Refunds Policy, which complies with the South African Consumer Protection Act.

8. Manufacturer Warranty

• As an authorized distributor, all PELLENC products sold by us carry the official PELLENC manufacturer warranty. PELLENC SOUTH AFRICA (PTY) LTD facilitates warranty claims and repairs through our authorized technical hub in Paarl.

9. Intellectual Property

• All content, logos, and text on this website are the property of PELLENC SOUTH AFRICA (PTY) LTD or the PELLENC Group. Unauthorized use is strictly prohibited.

10. Governing Law

• These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

11. Contact Us

For questions regarding these Terms, please contact us at:
Email: info@pellencsouthafrica.co.za
Phone: +27 21 863 1378